How do we move our issue types from our Software Project into our Service Desk?

[Tee Khema]

We are currently building our Jira Service Desk environment and we would like to know how do we move our current issue types in our Jira Software to our Jira Service Desk.

[Christopher Gronde]

You should be able to use the same issue type schemes from your software project as you do your service desk.  You will then have to associate those issue types with request types to display in your customer portal

[Tee Khema]

Thanks. We are all new to Jira and not quite familiar with everything yet. Could you provide us step-by-step or instructions on how we would associate the issue types with the request types to display in our portal?

We are all new to jira so we aren't very familiar with everything just yet.