How to Automate Time-Based Notifications Based on Custom Field (Ticket Size) in Jira?

[Nico]

Hi Community,

I want to create new automation for the problem that i have.

rule should be run when the task transistion to " In Progress " , and then they should pick 1 of the ticket size , after picked the ticket size then the timer start , for example the XS (0-4H) ticket , after the XS ticket is picked , then if they haven't transistion it to the "close" status within the ticket size picked , in this case is 4H , then give notification to the assignee for notice that the ticket haven't finish .

[Alina Kurinna _SaaSJet_]

Hi @Nico  !

To automate notifications in Jira based on a custom field, you can:

1. Set up a screen with the "Task Size" field – The user will be prompted to select the task size when transitioning the issue to the "In Progress" status.
2. Create a Jira automation rule. Once the task size is selected, the system can automatically wait for a defined time and notify the assignee if the task remains unresolved.

However, if you're open to using Atlassian Marketplace add-ons to simplify this process, I have a solution for you. My team has developed the SLA Time and Report add-on, which is designed explicitly to define and monitor Jira SLAs. 

So, as @Benjamin  previously mentioned, you can set up an SLA to resolve your issue. Our add-on enhances the process by simplifying SLA management and automating all related tasks, making monitoring and controlling your service commitments easier.

With SLA Time and Report, you can:

• Automatically create SLAs based on priority, complexity, or custom fields like task size.
• Configure time-based notifications triggered by custom fields, ensuring team members receive timely alerts.
• Add custom fields such as Due Date to tickets for better task management and deadline tracking.
• Generate detailed reports on SLA compliance and team performance for continuous improvement.

This app simplifies task automation and enhances deadline control, helping teams stay on track with minimal manual configuration. Try the 30-day trial version to see if our add-on meets your needs. If you have any questions, I'd be happy to assist!

[Benjamin]

Hi Nico,

Look like there two different things going on here. 

1. Having the user pick a ticket size when the ticket is transition to "In Progress"

           For this, I would suggest a workflow pop up screen requiring the user to pick a ticket size. You can add this screen to the transition when you edit the workflow.

2. You want to send a notification based on ticket size. You can set up an SLA to do this. For example, you can set your SLA where the ticket need to transition to Close within 4 hours based on this ticket field value. 

The above seems to fit your scenario. However, you can use automation rules by using a scheduler based on JQL. For example, you can have scheduler check every hour to see if it fits your category based on JQL search and then take action to comment, notify, message, or email to assignee.