How to add custom field in customer portal

[Riddhi Kshirsagar]

How to add custom field in customer portal

[Deepak Jain · Accepted solution]

Hi @Riddhi Kshirsagar ,

Welcome to Atlassian community !!

To add custom field: https://support.atlassian.com/jira-service-management-cloud/docs/add-a-new-custom-field-to-a-project/

To add custom fields on customer portal :

Go to project settings-> Request types 

Here you'll see the agent view and request form, the request form is what customers see, you can add or remove fields as desired.

Hope this helps !!

[Riddhi Kshirsagar]

Thank you Deepak. It worked. 

[Deepak Jain]

Thanks @Riddhi Kshirsagar for confirmation !!

Accepting and confirming the answers helps community !!

Regards,
Deepak

[Marco Brundel]

Hi @Riddhi Kshirsagar ,

In the project settings of your Jira Service Management Project you can configure the request types. The request types are the forms that are shown on the customer portal.

See also this documentation.

Regards, Marco Brundel