How to allow editing of Affects Version in Service Desk Cloud

[Dave_Innopharma]

For both customers creating a new service request and agents/admins editing the request, the "Affects Version" field appears but is greyed out and set to none:

For the admin/Agent view, the option does not even appear:

I have checked the multiple Questions/Answers on here and have not found a solution. I can confirm:

• There are many versions associated with this project
• I am admin
• The screen scheme has "Affects Version" added to it
• I have lost the link but one question stated that the screen scheme should be set to something similar to "simple edit". I do not have this option

[Manon Soubies-Camy · Accepted solution]

Hello @Dave_Innopharma,

Can you please go to an impacted issue and click on Admin > Where is my field? then type "Affects Version/s":

Jira will run some basic checks to diagnose the issue. Wat does it tell you?

- Manon

[Dave_Innopharma]

Hi Manon,

Thanks for the prompt reply. Please see the attached screenshots below. It has helped me to realise the problem: 

We have an internal project "EyePASS" which is for dev team only and then the service desk "EyePASS-SD" to allow customers agents report issues. I had neglected in my own mind to separate the two projects; the versions are defined in the EyePASS project and not the EyePASS-SD.

Cheers,

Dave