How to change the exported word document extension from .doc to .docx in JIRA

[RG]

How to change the exported word document extension from .doc to .docx in JIRA so that users can directly export reports in  .docx 

[Nikola Perisic]

I believe this can help:

https://support.microsoft.com/en-us/office/saving-doc-to-docx-or-dorm-0107099d-dc1e-4897-8851-f8c9f483f7cd#:~:text=Open%20the%20document%20%3E%20Navigate%20to,as%20type%E2%80%9D%20%3E%20Select%20Save.

[Nic Brough -Adaptavist-]

Changing the extension of a file name does not change the format of the file.

Jira delivers .doc files because they are formatted as .doc files.

Why do you think you want to export as .docx?  Everything that can read .docx can read .doc files as well.

[Joe Pitt]

@Nic Brough -Adaptavist- That isn't always true. I worked on a federal government contract that wouldn't allow .doc files. That can be changed in the Trust Center, but in this case that couldn't be done because that option wasn't available to the user, but controlled by the system build.  But, as you said, changing the file extension to .docx would make the file unreadable. 

[Nic Brough -Adaptavist-]

Sorry @Joe Pitt but it is true.  Just changing a file extension does not change the format of the file content. 

I assume the bit you are saying isn't true is "everything that can read .docx can read .doc files" - that might be true, if you've got software that has been deliberately crippled, or written, so that it can not.  Most people will not be using software with that problem.

[RG]

@Joe Pitt @Nic Brough -Adaptavist- Our user are working on Azure Virtual Desktop and they are facing issues while accessing .doc reports from JIRA. That's why I am looking for workaround whether we can make any changes in JIRA so that users can export reports in .docx format, If not then I will ask infra team to have a look into this.

[Nic Brough -Adaptavist-]

Yes, sorry, I got a bit diverted.

But my point is the same - why are your people using software (on Azure) that has issues opening .doc files? 

Whilst it's not a standardised file format, almost every word processor and file viewer you can get can read them without problem (and the better ones automatically disable macros). 

Why are you using software that can not read .doc files? 

I don't know of any (publicly available) word processors in the last decade that cannot handle them (although I have worked with a couple that refuse to even read .docx files because of the risks of the way they do macros)