How to hide the Create Button when you click on a Service Desk request type?

[Óscar de la Calle]

Hello.

We need to hide the create buttom when you click on a Service Desk request type from the Customer Portal.

We only need the url "http:/ldjir601.igru....."

Please, any ideas on how to achieve this?

Thanks a lot in advance.

[Manu Mitra]

There is a work around for this.

Since Create button cannot be hidden or deleted.

--> Create a Request type as "Task" or whatever is avalaible.

--> Click on Project Settings in the Service Desk Admin

--> Click on Project Automation

--> Create a Rule (as below)

You can also set Transition the issue as Delete. So it will never create a issue.

I hope it helps.

[Valéria Cruz]

Hello Oscar!

I need the same thing, could you help me??

[Daniel Vargas Llopis]

There doesn't seem to be an option for that, but the trick described here (either with the add-on and/or using javascript) might work in your case:

https://community.atlassian.com/t5/JIRA-Service-Desk-questions/Is-there-a-way-to-hide-the-quot-Create-KB-Article-quot-button/qaq-p/390959

[Óscar de la Calle]

Thanks a lot