How to increase default web request timeout on cloud

[Joan Smit]

Good day all

While using Jira Automation I have a web request action. 

The error I am getting is:

Error response HTTP body:{"message": "Endpoint request timed out"}Error publishing webhook. Response HTTP status:504

When I do the same call from Postman I do however get a success.

Is there a way to increase the timeout on Jira Cloud?

[John Theofanopoulos]

Hi Joan,

Did a quick check and found out that this was a feature released recently on the cloud (+/- 1 year).

Have a look on the below URL: https://jira.atlassian.com/browse/ID-6836 and browse throughout the comments. You will find your answer there 100%.

[John Theofanopoulos]

Found another article regarding webhooks timeout: https://community.atlassian.com/t5/Bitbucket-questions/Is-there-a-way-to-increase-the-timeout-of-a-webhook/qaq-p/712368

[Joan Smit]

Hi John,

Thank you for your assistance on this.

Our session duration is set to 30 days. 

If this is not the reason for the Endpoint request timeout, what else could cause this error?

Warmest regards, 

Joan

[Joan Smit]

Hi John,

I also had a look at:  https://community.atlassian.com/t5/Bitbucket-questions/Is-there-a-way-to-increase-the-timeout-of-a-webhook/qaq-p/712368 and it seems to only be the config for server, and not for cloud.

Warmest regards,

Joan