How to install JIRA Service Desk on top of JIRA Software?

[Tayyab Bashir]

Hi, 

I have JIRA Software (Server) installed and it has about 500+ projects and a lot of issues on it. 
For some of the existing projects and some new projects that we want to launch, they involve customer queries. 
So we are turning to JIRA Service Desk. 

Could anyone tell me couple of things and clarify my confusion,
1) how I install Service desk on top of my JIRA software?
2) Can both be installed over the same port? and be integrated together?

Regards,
Tayyab

[Nic Brough -Adaptavist- · Accepted solution]

Software and Service Desk are applications for JIRA, not separate entities.  They both run on top of JIRA Core.  There's no "integration" to be done, as they're all in the same system.

You've got Software installed already, so all you do is add Service Desk and give it a licence - it's under "manage applications" in your admin section.

[Tayyab Bashir]

When I am installing Service Desk on pre installed JRIA Software, it asks which port to install it on. 
Should I use the same port (8080) on which JIRA software is installed? 

[Nic Brough -Adaptavist-]

No no no.  Cancel that, you're doing totally the wrong thing.

PLEASE, read the answer I gave already.   All of it.  Properly.

[Basem Abdulrahem]

Hello Nic, 

I upload the Jira service Desk from the Jira web interface and assigned the license.. It seems it works.

But, What Next?

I couldn't create a project with the basic service Desk or I don't know how to configure the portal?!

[Nic Brough -Adaptavist-]

Go to "create project" - do you get a set of project types in a "service desk" section?

[Basem Abdulrahem]

No. I have only two sections Software and Business. (As before), I think Service Desk didn't add anything.

[Nic Brough -Adaptavist-]

Ok, it's not installed properly then.  Check what you have under "manage applications"

[Basem Abdulrahem]

[Nic Brough -Adaptavist-]

Ok, that's healthy.  Next, can you go to "application access" and make sure your account is included as someone with JSD access?

[Basem Abdulrahem]

Sure. There is only one user, It is my account.

[Basem Abdulrahem]

@Nic Brough -Adaptavist- Could you please advice?

[Nic Brough -Adaptavist-]

Do you have any Service Desk admin groups defined?

[Basem Abdulrahem]

No. I just found this group "jira-servicedesk-users" and I am in it

[whtan]

can try to add yourself   under "jira-administrators " group name.