How to remove duplicated user.

[Nahuel Logghe]

I have a customer who appears twice in the customer list. One account is linked to their profile, which I can find in the admin page directories. The other account seems to be an unaccepted invite. See the image for reference.

The customer can supposedly log in from both accounts and create issues separately.

Both profiles have the same email and username, making them identical. This causes confusion because he can't see the tickets from one account in the other. How can I fix this?

I want to keep the account that's in the directory and delete the other one, but I'm not sure how to do it.

[Rilwan Ahmed · Accepted solution]

Hi @Nahuel Logghe ,

Please check if solution in below link works for you. AS per article, this situation usually occurs when the user is invited to the site as a portal-only customer account and an Atlassian account using the same email address is created afterwards, causing duplicate accounts to exist for the same user

https://confluence.atlassian.com/jirakb/permission-and-access-issues-due-to-duplicate-accounts-1167739146.html

[Nahuel Logghe]

Thank you very much, that worked!