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How to transition ticket in JSM to done when its clone is transitioned to done in jira board.

Prabuddha August 22, 2023

I have  a parent ticket in jira service management and its clone in jira software board. I want main ticket in JSM to be transitioned to done when its clone is transitioned in done in jira board.

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Mohammed Aamer Khan
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August 22, 2023

Hi Prabuddha,

You can use Automation for it. Below is the rule you can use it. You can change condition in Branch from "is Cloned by" to "Clones" based on your requirement.

Rule.png

Regards,
Aamer

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