I am having issues with request type. can any one call me on <removed>

[IT Support]

This question is in reference to Atlassian Documentation: Receiving requests by email

I am having issues with request type. can any one call me on <removed>

My requirement is,

If someone sends an email to my <removed> and it can be create a ticket on my JIRA server and at the same time the sender can get notification , like the ticket has been created.

Appreciate if anyone help on this task.

I am very new to Jira.

Thanks in advance.

Regards,

Harish Kallem

<removed>

[Nic Brough -Adaptavist- · Accepted solution]

This is not how a forum works.  You ask questions to be discussed in public, not for us to contact you privately.

Anyway.  Yes, what you need to do is set up a connection to your inbox, then a "handler" to tell JIRA what to do with incoming email.  Then you configure the target project to send a "notification" out to the "reporter" (and anyone else who needs it).  Start at https://confluence.atlassian.com/adminjiraserver071/creating-issues-and-comments-from-email-802592933.html

[IT Support]

Hi Nic,

Thanks for the information and finally i did it successfully and i have one more question.

1. When someone sends an email to support, it is creating a ticket in JIRA server - Working fine
2. User is not receiving any confirmation email - Need to solve this
3. When i am replying/commenting on that ticket the user is getting confirmation/update mail  - Working fine

I need only 2nd point to be done. can you please provide me the assistance or give me your contact number.

Thanks in advance.

Regards,

Harish Kallem

[Nic Brough -Adaptavist-]

You haven't set the reporter to get "issue created"