I can't set up allow anonymous access to Jira

[Ye Zhang]

I want to open my Jira anonymous access. I have added anyone permission, including browsing users and create ticket. And I set reporter field is not mandatory. But the anonymous user access Jira or Jira Service Desk are necessary to login .Jira 6.25 on CentOS with Jira Installer.

I have read this page:

https://confluence.atlassian.com/display/AOD/Managing+anonymous+access?utm_source=SAC&utm_medium=dashboard

[Bruna Griebeler · Accepted solution]

I believe that beside Add "Anyone" in the project browse permissions , you also need to Allow users to create issues anonymously

Hope it helps!

[Ye Zhang]

It works in my jira.Anyone can access to my jira anonymously.

The only project is a Jira Service Desk Project.But anyone can't access the Jira Service Desk Portal anonymously.

[Nic Brough -Adaptavist-]

What does "are necessar to login" mean? What doesn't the anonymous user get to see? What's the error message when they try to do stuff?

[Ye Zhang]

Thanks, I mean when people visit my jira, they don't have accounts can also browse information and create ticket. When I set up some authority, according to the "https://confluence.atlassian.com/display/JIRA/Allowing+users+to+create+issues+anonymously"

But they can't access to my Jira Service Desk until they log in.

[Nic Brough -Adaptavist-]

Jira Service Desk requires identifiable users in order to work properly. You can't use anonymous access in it.

[Ye Zhang]

Is it true? Too sad. Why don't allow anonymous access to Jira Service Desk.......

[Nic Brough -Adaptavist-]

I think the main reason is that service requests really do need to be identifiable as belonging to an end user, and you need to identify the users so you can show them only their stuff.

I don't like anonymous *write* access of any form in most systems. It's fine in some cases, but not a lot.