I have defined a SLA goal. Now i am able to get SLA met and breached data based on SLa goals. but

[Secure Meters Limited]

I have defined a SLA goal. Now i am able to get SLA met and breached  data based on SLa goals. but  not able to get SLA goal  neither in a search or in report. What is the column name to get SLA goals aganist a ticket.

needs data like:

issue type-----created on ----resolved on ----Time to resolve --- Defined SLA goal    ..

Please guide me

[Secure Meters Limited]

@Alana Fernando.....yes ..you are right..but still my queries are not resolved...

[Alana Fernando]

@Secure Meters Limited , yes I understand. 

For now you can proceed with below steps since there seemed to be no resolution now as you are refuse to use a paid plugin

1. View and watch JSDSERVER-5767 so they will consider on implementing this feature in their future released according to Atlassian Implementation of New Features Policy
2. Additionally you can raise your concern in  Atlassian Support surely they will guide you further :-) 

[Secure Meters Limited]

yes. you are right.

Currently no facility to get data based on %.

but AIO reports have facility.

[Secure Meters Limited]

these plugins are paid..i need some free ones.

[Alana Fernando]

Seems like there are no free SLA enhancement plugins available in marketplace.

[Secure Meters Limited]

Yes. noone meeting my requirement is free.

Anyway... Thanks for your support

[Alana Fernando]

hi @Secure Meters Limited,

Just to get an idea. 

are you trying to get data like in below results? 

[Secure Meters Limited]

yes...exactly.... but i want one extra cloumn for "what was SLA goal for this issue". in your attachment only time to resolve shown.

[Alana Fernando]

@Secure Meters Limited, 

from columns drop-down, select the SLA name you created

If you hover over the SLA it will display a tool-tip that contains a SLA goal for the ticket. 

Other than that, if you switch to detailed view, you can view the SLA goal you set to the ticket. 

there is no other way to find out the SLA goal you defined.

hope this info helps you :-)

[Secure Meters Limited]

I know the same... but i want this data in search or report as a column when i export the same . so that comparison can be done.

[Alana Fernando]

sorry @Secure Meters Limited, I was unable to find luck on this. i guess it is not possible with JIRA service desk default. 

I found a feature request regarding the exact same feature you are looking for. I suggest you to watch and vote for the feature JSDSERVER-5767

Additionally I found below plugins from market place where you could do more with SLAs. you better check this out. 

• Time to SLA
• SLA PowerBox - On Time Service Delivery