I want to divide my customer portal create ticket form into two columns, how to change it ?

[achal khawale]

I want to divide my form into two columns, I tried extensions for jira service desk and Theme extensions for Jira service desk .

This is what m trying to achieve.

[Muskan Pradhan]

Hi,

Is there a ProForma cloud version available?

Thanks Regards,
Muskan Pradhan

[Simon H]

@achal khawale you can do pretty much everything you need using the app ProForma. It has the same features in Cloud and Server/DC (Full disclosure I am the ProForma product manager). The only limitation in the design you shared would be the positioning of the attachment question. You would need to use the default JSD attachment field, which would mean the attachment question would appear above the form.

Here is a demo of your form. 

[Achal Khawale]

Hey Simon thanks for the response.

I have tried this plugin. the issue m facing is I am able to link the CF but unable to link the behaviours which I have written in script runner. do we have any workaround?

[Simon H]

Unfortunately ProForma doesn't integrate with the behaviours feature of ScriptRunner at the moment. ProForma can replicate some of the features of ScriptRunner's behaviours functionality; however, as of today we can't match all of it (such as making some fields read only).  

We are currently working on a project to support live updating of fields in forms as they are filled out. This will mean that behaviours that change the value of fields (i.e. calculated values) will be able to be pushed into forms as a user fills them out. I am hopeful this work will be completed in the fourth quarter of 2020. 

[Florian]

Maybe you can inject some JavaScript in you welcome message. I don’t know if it allows HTML. But if it does it should be feasible. Jira comes with JQuery, so you can quiet easily create new DOM elements (for you columns) and move existing to the desired container. 
In regular screen (not the helpdesk I think) this can be solved with JSIncluder from the marketplace. 
But be aware of the implications coming up later when you decide to update Jira. You might have to rewrite you code. Better stick with the default layout. It is boring but straightforward. Everyone can understand it from top to bottom. 

[Kirkie]

JSD has no built in way to accomplish this.

Neither does Theme Extension (they just have methods for organizing/displaying portals and request types).

You can vote for this feature here: https://jira.atlassian.com/browse/JSDSERVER-5065?_ga=2.56683370.1303646594.1598362860-962904791.1585928062

There appears to be other add-ons that support this, such as Ultimate Customizer for JSD

https://koncis.atlassian.net/wiki/spaces/UTERLJS/pages/133496833/Ultimate+Customizer+formerly+Ultimate+Theming+for+Jira+Service+Desk