If statement to check if participant is an customer/agent

[Thomas Zuiker]

Hi,

For our usecase we have some service desk issues with 2 request particiapnt. One of them is an agent an one of them is a customer.

When this type of issue is created another linked issues needs to be created with the customer as reporter. Depending on if the customer is already in our system it gets the first or second spot in the 'request participant list'.

We use automation for jira so i perform an if /else block. However i cannot get it to work.

I evaluate : 

This statement is always evaluated as false even when i check it is true.

Also tried "customer" also didnt work.

What am i doing wrong?

Thanks

[Alexander Pappert]

Or you can use JQL in the IF block

lastaccounttype=customer

[Alexander Pappert]

can you try

{{issue."lastaccounttype"}}

or

{{issue.customfield_10618}}

[Thomas Zuiker]

Thank you for your reply. However it doenst work.

customfield_10618 is a list so i use last/ first to distinguish between the two entries. 

See screenshot of the rest api

accountType is a subfield(?) on customfield_10618.

jql querry on accountType is not possible either.