In Jira Cloud -> Forms, access=Public, how to link a custom field to the mandatory email address.

[Dan Driscoll]

I have a Form with Public and it shows an email address as a mandatory field.  It does not appear on the submitted Jira work item ticket though.   I created a custom field thinking I need to map to one, but there is no function to link.   

[Trudy Claspill · Accepted solution]

Hello @Dan Driscoll 

According to the documentation the email address should appear in a comment in the created item.

Jira Forms (vs. JSM Forms) do not support creating a field on a form that is a separate entity from the data field in the Jira work item, so there is no functionality to link a field in the form to a data field. Except for the above one special field of Email Address all the fields added to a Jira form are already defined as Jira fields.

[Dan Driscoll]

Thanks.  I had initially tested it from the same browser while logged into Jira.  Subsequently, I tested with an external system and see the email address field presented, and the comment added containing it.   I suppose it would be a nice feature add to be able to put that in a custom field, for filtering/sorting, and so one does not have to parse comments.  

[Olha Yevdokymova_SaaSJet]

Hi @Dan Driscoll 

When you create a form with a public/external link, the email field you're seeing is typically used to identify the reporter/requester of the issue. However, this email doesn't automatically map to a custom field or appear as a separate field on the issue itself—it's usually just used to set the Reporter field (in JSM) or to track who submitted the form.

To capture the email as data on the issue:

If you need the email address to appear as a field on the Jira ticket (not just as the reporter), you'll need to:

1. Create a custom field (e.g., "Requester Email" as a text field)
2. Map the form's email field to this custom field in your form configuration

---

If you're using Smart Forms for Jira:

Smart Forms (developed by my team) supports field mapping for all form fields, including email fields on public forms. You can:

• Create a custom email field in Jira
• Map the form's email input directly to that custom field when the issue is created
• This works for both authenticated and anonymous/public form submissions