In Jira Cloud, is there a difference between a 'Public Form' and an 'Issue Collector' ?

[Bert Dombrecht]

We need unlicensed users in our company to be able to create Jira work items.
We have successfully used the 'Issue Collector' feature for this.

With the availability of 'Public Forms' I'm wondering if there are any substantial differences between these two features.

[Piyush Annadate _ACE Pune_ · Accepted solution]

Hello @Bert Dombrecht ,
End results are same but the approach for is different:

Issue Collector	Forms
For creation, need embedding link, scripts, etc	Just share link/paste the URL into required location
Customisation is difficult in terms of condition based fields . Limited or no valiation.	Condition process is easy.  Validation is great, even you can perform a RegEx.
Data capture is limited, Summary, Description, etc (You can name a field to anything required)	You can create a view field and link to existing JIRA field, else keep it as a string within the form.
Use case: Website Feedback, Bug Reports, Contact Forms, etc.	Use Case: Complex intake form, service Requests, Approvals, Internal Project checklist.
Scripting is required for UI	Just drag and Drop

You can also view an old video wherein you may have a visualisation for difference - https://www.ravisagar.in/videos/getanswers-issue-collectors-better-forms

[Bert Dombrecht]

Thanks you for the overview, Piyush.
Much appreciated!

[Mikael Sandberg · Accepted solution]

The main difference is that Public Forms have access to all work item fields, and you can rename the fields, for example instead of seeing Summary you can rename it so the user sees "How can we help you" or something else.

[Bert Dombrecht]

Thank you, Mikael!