Is it possible setup JIRA Service Desk to a company group?

[Alessia Harris]

I mean sharing the same JIRA Service Desk with a group of company meaning that all companies will use the same instance to support their own customers. Is it possible?

[Meck · Accepted solution]

Hi Alessia Harris,

You can certainly do that. It's just a matter of segregating groups and users to each company and then setting the proper permissions in the projects so one group doesn't view other groups stuff.

For example, the company A will have a group of users called group A. The company B will have a group of users called group B.

Using the same JIRA Service Desk, they can have their own projects to support their own customers where the company B won't be able to view company A's stuff and vice-versa. That is possible because you'll grant only group A to view company A's projects and group B to only view company B's projects.

Regards,
Lameck.