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Is it possible to have Field on Service Desk Portal not compulsory based on Organizations set

Deleted user December 10, 2020

Hi, 

We have the attachment field compulsory on our Service Desk portal because we require a documentation from the customer for the issue type. 

However, there are cases where we have a few customer defined by "Organizations" we do not want the field to be compulsory. 

Is there a way to achieve this?

Note: All our customers are defined in an organization. 

1 answer

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mogavenasan
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January 10, 2021

Hi @[deleted], 

If you have Scriptrunner for Jira app, then you can use Behaviour to achieve this; Behaviours with Service Desk.

Thanks,
Moga

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