Is there a way to list ALL knowledge base articles?

[Deleted user]

We have a helpdesk set up here:

https://whypay.atlassian.net/servicedesk/customer/portal/1

How do we list all our articles? Are we forcing the user to search for an article, and if they can't locate it then tough - their only other option is to contact us? 

We used to use desk.com - which listed the help articles in nice organised categories so the user could either search the list for their question or type into a search box.

It seems with JIRA we only have the latter option. Seems quite limiting.

Elliot

[somethingblue]

Hi Elliot,

Take a look at Serving customers with a knowledge base:

How customers find knowledge articles

Customers will be able to search for knowledge articles connected to service desk projects they have access to. If you have linked a Confluence space to an open service desk (with public signup enabled), then all customers will be able to view the knowledge articles in that space. Customers can view knowledge articles in the global help center, and in Confluence if they're provided with a direct link. 

You can also help customers fill out a request form by suggesting knowledge articles related to that type of request. 

Currently, searching is the method customers use to find articles.  There is an open Suggestion to create this feature that you can find at JSDSERVER-764.  Please vote on this issue and add your use case to the comments to add impact so we can get this implemented. 

Cheers,

Branden