In JIRA I can add myself to the Bulk permissions and in the tools menu choose the bulk close action on my search results, is there a way of doing this with issues raised in JIRA service desk please?
i'm confused by your post. Are you trying to perform bulk operations on a filtered list? That is the same for JSD as it is JSW. Just go to Issues, enter the desired JQL and perform a bulk operation.
I think I understand what he's attempting as I have the same question. If you have a number of Service Desk tickets linked together, is there a way to close the "parent" ticket and it closes all those attached to it?
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I am fairly new to Service Desk and though now integrated I always knew them as two separate products. Now they are more tightly coupled I hadn't worked out that I now treat them as normal JIRA issues within the main Issue search. So your suggestion then made sense and I was able to bulk "action" these issues as I could any other Project Issue.
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If all of the issues are "linked" to another issue then you could set up an Automation rule that resolves all linked issues. I have done this for a scenario where we clone a JSD issue into a JSW project for development. Once development resolves the issue then the JSD IT issue is automatically resolved. You may want to disable this rule and only enable when you want to acheive the bulk operation. If always on you may not wish to always resolve linked issues. However, the more specific you make the automation the safer it will become. LMK if this is unclear. I can add more details if needed.
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