Issue Status changes

[Wanda L. Lugo]

This question is in reference to Atlassian Documentation: Getting help

IS THERE A WAY FOR THE ISSUE STATUS TO CHANGE AUTOMATICALLY ONCE THE ASSIGNEE OPENS THE ISSUE?

[Wanda L. Lugo]

Hi Niclas one more question...  There's no way to set the transition to auto assign the issue to a user by the Post Functions feature, correct?  In order to do that I'll have to use the automation plugin, right?

[Wanda L. Lugo]

Thank you Niclas   However there are several users in my group.  We don't know who will receive the ticket.  That is why I wanted a transition that changes the status once the user opens the ticket. 

[Niclas Sandstroem]

You can do a lot of things but the best is to make a transition that assigns the issues to the user and changes status. You can also look into the free automation plugins.

https://marketplace.atlassian.com/plugins/com.codebarrel.addons.automation.lite/cloud/overview