Collect customer satisfaction feedback is ON
Resolution is set.
And still jira service desk does not send the email with the satisfaction to the client when the incident is resolved and/or closed.
I don´t know what else can I do.
@Adrian Esteban Ghio I suggest you check out this thread where someone else had a similar issue you're having.
https://community.atlassian.com/t5/Jira-Service-Desk-questions/Service-Desk-is-not-sending-any-customer-satisfaction-questions/qaq-p/648638
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