It is possible to set a drop-down list for labels while setting a Jira Service Desk Customer Portal?

[Daria Pankratova]

Hi everyone, 

I am trying to set a predefined list of labels to choose from when a customer is reporting an issue on the Service Desk portal. Is it possible to set a drop-down list for it? So far, I can't find such option. 

Thank you!

[Jakub Hanak · Accepted solution]

Hello @Daria Pankratova,

I would suggest to make a labels-like custom field and make it a pick list from predefined options. I don´t think it is possible to make it for Labels field. 

Best regards,

Jakub