JIRA 5.0 email delays

[Paul Stahlke]

Hi, since we upgraded to JIRA 5.0.7 (from 4.4.4), I've had a few complaints that emails are taking forever to be received. Anyone else experience this? Any reasons or solutions?

Thanks.

[Vishnukumar Vasudevan · Accepted solution]

Can you check whats the delay you have configured currently ?

This can be achieved via _Administration > System > Advance > Services >_ click <ins>Edit</ins> for the Mail Queue Service.

You may also try altering this.

[Paul Stahlke]

Thanks. Increasing the timeout seems to have removed the errors in the log. But we have hundreds, if not a thousand, emails going out each hour. I don't understand why some in the queu have been there for 15 minutes?

[Vishnukumar Vasudevan]

Hi

What's your user count in JIRA ? If it's huge, try removing unwanted roles/groups from event notifications. This will reduce the mail volume for each JIRA updates.

Thanks, Vishnu

[Brant Messenger]

https://answers.atlassian.com/questions/230289/improvement-mail-queue-service-delay

Please vote this up so we can get an ACTUAL RESOLUTION.

[Paul Stahlke]

Hi Rich, the problem turned out to be throttling that's in place on our Exchange server. I switched to a different SMTP server in our Linux datacenter environment, and emails flow instantly now.

[Rich Fromm]

I'm curious if you ever got a decent answer to this. Related issues seem to be:

https://answers.atlassian.com/questions/96857/jira-notification-mail-queue-is-hung-in-5-1-3

https://answers.atlassian.com/questions/125255/jira-email-delays

https://answers.atlassian.com/questions/201474/is-there-a-way-to-modify-the-threadcount-of-the-quartz-scheduler-in-jira

I'm seeing similar behavior, and so far my hacky solution has been to automate the pressing of the mail queue flush button once a minute. But next I'm looking at the quartz scheduler, as the third URL suggests.