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JIRA Cloud for Sheets not working - Error 503

MINH.TRAN10
MINH.TRAN10 August 21, 2023

I have been used Jira Cloud for Sheets to get data in Gsheet. But from last Thursday, the connection is too slow and I always got this error -> cannot finish querying time, only got part of total row then pop up with these below error.

Can anyone help me please? Thanks a lot!image.png

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Prerna Sony
Prerna Sony
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 21, 2023

Hello @MINH.TRAN10 ,

Welcome to the Atlassian Community !

These are some of browser related errors.

  • Could you please try again after clearing cache/cookies ?
  • Could you please try the same from different browser or Incognito mode  ?
  • What happens when you just go the the base url of your product and not that specific project?

Please let me know how it goes after trying above steps.

BR,
Prerna

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MINH.TRAN10
MINH.TRAN10 August 25, 2023

Thank you for your help. I tried your suggestions but still got these below error.

image.png

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