JIRA IT Service Desk on Hyper-V

[Leonie Luckwald]

Is it possible or do we need a separate server?

Hyper-V 2x node Cluster is Windows 2012 R2 Standard.

We need Windows AD / LDAP integration.

Thanks,

Simon.

[Nic Brough -Adaptavist- · Accepted solution]

You can run JIRA Service Desk on anything that can run the supported versions of Java for it.  I'm not sure I understand "separate server" here - you need an application-server to run the application and a database-server for the back-end but nothing more than that (and there's no harm in putting both on the same server)

AD/LDAP directories are available pretty much off-the-shelf.

[Leonie Luckwald]

JIRA has come very highly recommended.

Do I need a VM for JIRA?

I apologize that my memory isn't very good, but I did read that JIRA won't run on a Hyper-V host, as a a VM (or Virtual Guest).

I'm happy to use JIRA IT Service Desk on "The Cloud", but will that integrate with AD/LDAP?

(Yes, I am an IT simpleton but):

a) JIRA IT Service Desk on "The Cloud"

b) Hyper -V

c) Separate Server (we have an old 64bit one we can use)

Thank you,

Simon,.

[Nic Brough -Adaptavist-]

Heh, no, the range of options is myriad and often baffling.  Even those of us close to it struggle to keep up with all the possible configs (and there's no chance of keeping up with version matrices!  Hence the pile of compatibility matrix bookmarks I have)

So.  Yes, you can run JIRA on a VM.  The operating system within the VM must be able to run a supported version of Java, but it's up to you exactly what you run that all on (given free choice, use Linux, but if you prefer Windows because that's where your experience is, that experience will trump it).  Years ago, the recommendation was not to run JIRA on VMs, but that's moved on, and it's supported now.  The only thing that might bite is the disk - you want to put the index and caches on a fast local disk - avoid shared or remote storage.

If you go to the Cloud, you don't need to worry about any of that. 

[Ben Arundel]

I run a JIRA & Service desk instance on Hyper-V 2012 with no issue and used Crowd for AD logins. 

[Leonie Luckwald]

Due to priorities and lack of hardware resources (we are a small NFP), has anyone had success in running JIRA & Service Desk on Hyper-V 2008 R2 Enterprise? Service Desk Cloud with AD integration (via Crowd) isn't an option, at this point (from what I've read). Thanks.

[Nic Brough -Adaptavist-]

It depends on the resources.  As long as the hardware can run it, you'll be fine.

[Leonie Luckwald]

Hi Ben, what database software are you using? Thanks,

[Leonie Luckwald]

Hi Nic, (I'm new to the organization, so am taking on someones mess (eg. servers haven't been patched in over 14 months)).

I have found a spot on a Hyper-V host, that I can dedicate 2 cores, 8Gb RAM and about 80Gb HDD.

Will this been enough to run JIRA Service Desk, with 3 agents and about 150 users? At least in the short term? Thanks.

[Nic Brough -Adaptavist-]

Should be fine with that for quite a while.  As long as your users don't have 80Gb of attachments!

[Leonie Luckwald]

We'll have another physical server by then, so I doubt HDD space will be an issue. I'm much more fluent in Windows (vs. Linux). The installation notes say JIRA comes with a DB that is subject to corruption. Do you have a recommendation for SQL to run JIRA on Windows? Being NFP, we have SQL 2008 R2 available. Thanks.

[Nic Brough -Adaptavist-]

Postgres, mysql, oracle and ms-sql are the four you should choose from.  It works with others, but is not supported.

From those four, pick the one you know best, which sounds like its probably ms-sql in your case.

[Leonie Luckwald]

Hi Nic, just an FYI, we just got approval for Community Licenses!