JIRA Service Desk Attachments - how to make them optional

[Lotus Support]

I am having reports from customers that JSD is asking them to add attachments when they are reporting problem thorug JSD portal..How can I change so that attachment field is optional?

[Nicolas Seronvalle · Accepted solution]

Hi,

In the project settings, you select the request types and for each request you have the ability to edit the fields and mark them as required or not.

https://confluence.atlassian.com/servicedeskcloud/configuring-the-customer-portal-732528918.html

Kind regards,

[Lotus Support]

Thanks-sorted