JIRA Service Desk Customer Portal - No reference after submitting form

[Gunther Wauthy]

I just created a customer portal with the required fields in Service Desk, but when I complete the form and press "Create" I won't get the second screen with the reference number of the new issue and the "My request" counter remains 0. I'm not able to find the new issue with a search in the portal.

However, when I go back to the Service Desk module, the recently created issues do show up.

Can somebody please help me?

[Peter Van de Voorde]

Hi Gunther,

I would post a support request here : https://support.atlassian.combecause you're on an OnDemand instance they are the only ones that can take a look in the logfiles to see what went wrong.

Best regards,

Peter