JIRA Service Desk Customers without an account

[Shani Kovalsky]

Hi

I'd like to work with Jira Service Desk, and have customers send a request by email. But I don't want to make them sign up for the service- is it possible to allow anyone to send an email to the Service Desk? Without sending them an invite first?

[Maarten Cautreels · Accepted solution]

Hi Shani,

You can't work without accounts but you can accept requests from unknown users via email by enabling public signup (docs for Server or Cloud).

Hope this helps.

Best,

Maarten

[Shani Kovalsky]

Thanks Martin! 

And if I'm using a link that I put inside a webpage? Do the customers also have to be signed in?