JIRA Service Desk: Report SLA - Which state ticket is stuck

[AbrahamA]

Hi

I am trying to build a report to see for all tickets that exceeded SLA, which state in the workflow the ticket is stuck. Can we do this in service desk, any pointers is appreciated.

Thanks

Abe

[Thiago Zandona · Accepted solution]

Hi Abraham,

Take a look at the page below, I'm sure it will fit to your needs:

https://confluence.atlassian.com/display/SERVICEDESK/Reporting+on+SLAs

It explain in details how to get a SLA breached report.

Cheers,

[AbrahamA]

Thanks for the information. I will start working on it.

[Rodrigo Rosa]

Hello Abraham,

Please use this page as reference about what you can do in Service Desk regarding SLA Reports.