JIRA Servicedesk

[Jean-Paul van Houten]

I cannot see my servicedesk in JIRA but it does say it is activated in my applications, any idea what my missed?

[Sloan · Accepted solution]

Hi Jean-Paul,

what JSD features are you missing? Did you freshly install JSD or did this just happen?

Can you create JIRA Service Desk projects?

Regards
Nick

[Jean-Paul van Houten]

The ServiceDesk and JIRA are both a clean install, and have just been installed, I am missing the complete ServiceDesk option, or, I am missing where I can find it.

[Sloan]

Go to Administration (gear icon) -> Applications -> Versions & licenses

You will see there the status of your Licenses and see what JIRA Applications are installed.

[Jean-Paul van Houten]

Applications installed and valid:
Service Desk
Software
Core

[Sloan]

So I guess JSD is installed and is supposed to be ready. Try to create a JIRA Service Desk Project.

Projects -> Create Project -> See if you can create a Service Desk Project

And be sure that the user you are logged in with has JIRA Service Desk Application access (usually the group jira-servicedesk-users grants by standard JIRA Service Desk access).

If there is nothing related to JSD, try restarting your JIRA and have a second look afterwards.

[Jean-Paul van Houten]

I feel dumb right now haha, I definitly did not see that button, I am used to the old style (been 2 years since I used it) where you can a create button for tickets and a " service desk " button :)

[Sloan]

No need to feel dumb. The JIRA UI changes again and again. ;)

I was happy to help.

Regards
Nick