Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

JIRA Software is licensed but not currently installed.

jingao July 22, 2018

We successfully upgraded JIRA 6.2 to JIRA software 7.10.2 and applied the new license, but the system hints that I did not install JIRA software.issue.png

2 answers

0 votes
Tansu Akdeniz
Community Champion
July 22, 2018

Hi @jingao

There could be some disabled dependent add-ons which cause this issue. Also please verify that all add-ons are compatible with 7.10.2.

 Execute the SQL below to get plugins disabled:

SELECT * FROM pluginstate where pluginenabled = 'false';

Than you can enable the disabled one;

UPDATE pluginstate SET pluginenabled='true' WHERE pluginkey='<pluginkey from query above>';

 or (enable all of them)

UPDATE pluginstate SET pluginenabled='true';

But please STOP Jira before before executing UPDATE. 

0 votes
Fabio Genovese
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
July 22, 2018

Hi jingao

can you explain all the steps followed for the upgrade? 

FABIO

Suggest an answer

Log in or Sign up to answer