JIRA email notifications have a subject but no body

[Michael Hollander]

Recently, I've been noticing that certain notification emails sent by JIRA have a subject, but the body of the email is completely blank. Only certain emails have this issue: Opening and closing a case is problematic, but commenting or re-assigning is not. Basically, if the prefix of the email is not [JIRA], we have a problem. Could this be an issue with a listener, or could a script have failed somewhere?

I am using JIRA 4.1.1

[Michael Hollander · Accepted solution]

A rather unusual solution: While I was researching the problem, we had a massive server failure and a great loss of data. We recovered our JIRA server using a backup created before the issue started. The issue is now resolved.

Thank you for your suggestions nonetheless.

[Faisal]

Thanks for the update Michael.

Since the problem is now fixed on your end, can you kindly help to mark this post as answered?

Cheers!

[Faisal]

Hi Michael,

Is there any customization made towards the email velocity template?

And also, can you check the workflow, and confirm which event is fired when issue is created and closed?

[Chaithra N]

hi,

Check the logs for more information.

Also check the memory of JIRA