JIRA notification mail stuck in queue

[Luc St-Laurent]

Hi,

We have a probleme with the notification mail in JIRA 5.2.

The notification mail are stuck in queue. The only way to send notification is to manualy flush mail queue or restart JIRA service.

• The Mail Queue service is set to 1 min.
• The SMTP test work fine
• JIRA is running within a VM on Windows (dont have the "time jump" issue in the log).
• I don't have any mail related error in log.
• JIRA have enought ressources

Do you have any solutions ?

Thank you :)

Luc

[Luc St-Laurent · Accepted solution]

The memory can be checked on $JIRA_HOME/bin/setenv.bat. Increase the following argument:

• JVM_MAXIMUM_MEMORY
  This will require your JIRA to be restarted.

I increased JVM_MAXIMUM_MEMORY from 746m to 1256m.

:)

[Emre Toptancı _OBSS_]

We hit the same problem and could not restart JIRA (business limitations)

It turns out the mail queue has crashed. Changing interval of mail queue service to some other value forced it to to restart and it started working right away without a complete JIRA restart

[Joseph Boulos]

That did it for me. Perfect.

[BlinkTwice]

I experienced a stuck mail queue after upgrading from 6.4 to 7.1.9 and a quick change of the mail queue service schedule fixed it. Thanks.

[John Chin]

Hi Luc,

Based on this KB, to disable the time synchronize with time server, please see:

1. For Microsoft : http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/windows_date_turn_off_synch.mspx?mfr=true
2. For Linux : http://ubuntuforums.org/showthread.php?t=1335737

Hope its help.

[Rahul Aich [Nagra]]

Have a look at this URL...might help.

https://confluence.atlassian.com/display/JIRAKB/Mail+Queue+Never+Flushed+Automatically

Rahul

[Luc St-Laurent]

Hi Pavel,

I think it was a plugin problem.

I disabled all plugin and I reactivated one by one and i tested.

An SVN plugin took too many resources.

You can also try to increase the JVM_MAXIMUM_MEMORY.

I hope it can help you.

[Pavel Stepanov]

Thanks, Luc. Will try the same.

[Pavel Stepanov]

Hi Luc,

I'm just curious if you managed to resolve this issue? It seems that I've faced exactly the same problem.

[darylchuah]

Hi there

You can double click on the bottom right corner the data/time area, then a Date and Time window will popup

Under Internet Time tab, click on "Change settings", uncheck the "Synchronize with an Internet time server" option and click OK.

Regards

Daryl Chuah

[Luc St-Laurent]

Hi,

I tought it was a setting in JIRA, not a server setting.

The time is synchronized with a NTP service.

Any other idea ?

Ty :)

[Luc St-Laurent]

My server is not synchronize with an internet time server.

[Luc St-Laurent]

I've read this post.

I don't have the "time jump" issue in the log.

How can i Disable time synchronization with time server. ?

Thank you :)