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JIra instance - TCS got suspended even after doing the payment

Divya_rajesh
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July 2, 2025

Dear Team, 

 

We have done the payment for Jira but still the account is suspended.

 

quote reference QT-43J-Y55-4XM-4EE

 

Sent the invoice details to accountsreceivable@atlassian.com

2 answers

1 vote
Karan Sachdev
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 2, 2025

Hey @Divya_rajesh,

Welcome to Atlassian Community!

You can contact Atlassian billing support for assistance with this: https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/

Thanks!

 

0 votes
Fabio Racobaldo _Herzum_
Community Champion
July 2, 2025

Hi @Divya_rajesh and welcome,

you should contact Atlassian support here https://support.atlassian.com/contact/

Hope this helps,

Fabio

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