JSM token rights

[Jacques-Andre Bertrand]

I have created my jsm token for the creation of new Jira ticket. But when I try it, I am getting a message basically saying that I don't have the authorization to create new tickets!?

[Pedro Olmo]

Hello @Jacques-Andre Bertrand ,

You can Create service account and Create api token with the permissions you need. New feature to Create service account here: https://support.atlassian.com/user-management/docs/understand-service-accounts/

I wrote an article in Spanish about this here:  https://community.atlassian.com/forums/Conectando-en-Espa%C3%B1ol-art%C3%ADculos/Cuentas-de-servicio-en-Atlassian-Cloud-una-gran-novedad/ba-p/3093961

Regards

[Benjamin]

Hi @Jacques-Andre Bertrand ,

Welcome! The personal access token should follow your user permissions. Are you able to create new tickets in that project in the UI? Are you an agent of that project? If not, then the permission scheme needs to be adjusted for that project or your user permissions. 

-Ben