Jira Service Management with only 1 user

[Raf Andersson]

We user Jira with 4 users normally, but would only like 1 user for Jira Service Management. How to do that?

[Florian Bonniec]

Hi 

You can managed Application Access from Atlassian Admin selecting your organization. Product > JSM > Manage Product. 

https://support.atlassian.com/user-management/docs/how-does-product-access-work/

https://support.atlassian.com/user-management/docs/give-users-access-to-products/

Regards

[Dan Breyen]

Not a problem @Raf Andersson

You can have your one user setup in JSM as an Agent, 

If your other users might want to see what's in JSM but not be responding to customers, they can be Collaborators.

Here's an article with more information on the different roles: JSM Roles 

Hope that helps.