Jira automation - link issues with same field value

[Kim Yap]

Hi,

Is it possible to automatically link a new issue to an existing issue if they have the same text field value?

In our Jira service management project, we link issues if they have the same value entered in the summary field. Is there a way to automate this?

[Kris Dewachter · Accepted solution]

Hi @Kim Yap ,

In your automation rule, you will need to use a JQL that will search for matching issues. In this JQL, you have to fetch the field value of the trigger issue with smart values.

Maybe this community topic can help you : https://community.atlassian.com/t5/Jira-Software-questions/Automation-JQL-condition-using-smart-values/qaq-p/1831414

Best regards,

Kris

[Kim Yap]

Thank you so much, @Kris Dewachter ! I was playing around with the JQL condition, but it wasn't returning anything. Turns out I needed to add a branching rule. I followed the automation steps mentioned in the link, it gave me exactly what I needed. Thank you!

Regards,

Kim