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Jira to Github integration no longer working

jennifer_mitchell
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August 6, 2025

As of earlier today our jira tickets are no longer showing the branch or PR information under the development section. 

We have checked all of our connectors and permissions and nothing seems to have changed. 

Is there anything else that we can check to ensure this connector is working as intended?

3 answers

1 vote
Michael Kreitz
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August 7, 2025

Yep, same with us. Didn't change anything. Experiencing same issue as the others. We opened a case with Atlassian yesterday, but they have not provided any helpful information so far, despite us escalating with them. 

Michael Kreitz
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August 7, 2025

Just received word from Atlassian that they are working on fixes on the backend, 3 of 4 fixes are completed. If that information has not been shared with the rest of those experiencing the same problem, I hope it helps.

1 vote
Joel Wadagnolo August 7, 2025

We are experience this at our company as well as of yesterday (around noon PST).

Our connections are with BitBucket (Both our Cloud and Datacenter instances of BitBucket) but it sounds likely that the same issue is affecting both GitHub and BitBucket integration.

1 vote
Richard Horace
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August 7, 2025

Experiencing a similar issue with Jira Cloud to Bitbucket Cloud.  Branch gets created but does now show up in the Developer Section.

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