Links present in email sent via automation are broken

[Pulkit Sharma]

I have a simple automation which sends an email on status change.

The automation has Send Email step with the following content:

Hello !

Ticket: {{ issue.url }}

Description:
{{ issue.description }}

- Jira Bot

If the issue has a description containing a hyperlink (working properly), the same link doesn't work when clicked via the email. 

This is because in the email the original link is converted to this:

[<original-link>|smart-link]

Because of the additional `|smart-link` appended to the link, the link becomes invalid and doesn't work (points to some other page, 404 in most cases)

I believe this is related to the auto conversion of links to "smartlinks" in jira, which the Send Email step in the automation is unable to undo properly.

[Bill Sheboy · Accepted solution]

Hi @Pulkit Sharma -- Welcome to the Atlassian Community!

That is a known defect; you may vote / watch this item to see any progress: https://jira.atlassian.com/browse/AUTO-762

A possible work-around, depending upon your tool receiving the email, is to send the field as text and let the URL parse.  For example, this will strip off the smart link encoding and leave only a URL:

{{issue.description.text}}

Kind regards,
Bill

[David Friedrich]

Hi @Pulkit Sharma ,

Welcome to the Atlassian Community.

Yes you are absolutely right. I was able to recreate this.
I was unable to find a bug issue for this (but I also didn't look very long...)
You should open a support request and Atlassian will either create a new bug ticket or if one already exists will let you know about it.

Please share the outcome here as well. Thanks!

[Igor Medeiros - Modus Create]

Hi @Pulkit Sharma ,

If you are looking for alternatives our app Notification Assistant for Jira can help you with this.

We fully support hyperlinks in the body of our messages, and we allow you to fully customize notification templates and rules.

Feel free to reach out.