Mapping fields

[Maggie Haefele]

I have 2 projects with the same fields in each project. I want to map subtask from project A to project B and have all the values map from one to the other. When I use the Action then Move tool, I select the 'retain' checkbox on the side. NOTHING RETAINS! How do I map my one custom field value from Project A to the same named custom field (and keep the value) to Project B? 

[Bill Sheboy · Accepted solution]

Hi @Maggie Haefele -- Welcome to the Atlassian Community!

What types of project are you using for the source/destination: company-managed projects (CMP), team-managed projects (TMP), or one of each?

If either of the project types is TMP, this could explain what you are observing as custom fields in those projects are unique by project; they cannot map to others...yet.

There is an improvement in-progress to share custom fields for TMP, and you may watch/vote for it to see progress and release information: https://jira.atlassian.com/browse/JSWCLOUD-20905

Kind regards,
Bill

[marty Martinovich]

Advance boating maps not working 

[Julien Peyrade _ Elements]

Hello @Maggie Haefele 

If you don't mind testing an add-on, Elements Copy & Sync lets you do exactly that.

Full disclosure, I'm the Product Manager of the app.

With our app, you will be able to clone tickets from any project to any project, including subtasks with full field mappings.

You can have a look at the possibilities in our tutorials.

The app is free for 30 days, (and stays free if your instance is under 10 users), so feel free to give it a try, and don't hesitate to tell reach our Support if you have any question.

Kind regards,

Julien