Message Custom Field for providing further info

[rmax]

We have a request type with fields which users fill in on the service desk.  We wanted to add an information table or if this is not possible, information as a text above a new field we will add.  The information is to describe what the values for the new field mean so they know what to select.  I have created a Message Custom Field (for view) but it is not working.   

1- Do I need to use For Edit if it's for this screen? 

2- How can I have a box that shows this information as a table or formatted text?

Thanks in advance

[rmax · Accepted solution]

Just used Forms instead.  Much easier. 😑

[Trudy Claspill]

Hello @rmax 

In what way is the setup you created not working? What do users see when they start filling out the request? From what page did you get the screen image you provided?

Is this for a Team Managed Service project or a Company Managed Service project?

[rmax]

It's a Company Managed Service project.  This is one of the Request Types and what is in the screenshot is what users see.  I want a box like the Information box as per the screenshot.  The 'packages' field below is what I tried to create and it's not working.  Thanks

[Trudy Claspill]

To be clear, are the users actually seeing the message box shown in your screen image, or is that an example of what you are trying to add to the screen?

You said that the Packages field was your attempt and it is not working. What is the field type of the Packages field? Do you have a default value set for that field?