Missing Notification

[Tuan Vo]

Hi all,

I set the notification to send out to project admin role when creating issues.

Then I make 3 users to be project admin.

On creating, only 2 of them received email.

I tried with different numbers, always miss 1 email.

Is there some where I should have a look, please?

I am using Jira 4.4.3

Thanks alot.

Tuan Vo.

[Faisal]

Hey Tuan Vo,

Since 2 out of 3 users are receiving notifications, then perhaps this could be related to some configuration. Things that we can check:
- Notification Scheme: Ensure that the notification scheme is configured to send notifications to all 3 users
- User groups/project role: Ensure that all 3 of the users are listed in the group, which group is configured to receive the notification
- Permission Scheme: Ensure that all 3 of the users are able to browse the project, where the notifications are triggered for

Hope this helps!

[Tuan Vo]

Thanks for the quick response, Ahmad.

Here's what I configured:

1. In Permission Scheme:

"Project admin" (role) has Browse Projects permission

2. In Project home page > People tab

"Project admin" (role) has 3 members

3. In Notification Scheme

Issue Created (Event) has Notification Receiver as "Project admin" (role)

Then only 2 of 3 users in item "2." received the email.

[Tuan Vo]

Adding the screen shots for detail:

[David Toussaint _Communardo_]

Can all the mentioned users acces the corresponding issue?

Unfortunately you are not on JIRA 5, otherwise you could use the JIRA Admin Helper plugin to track down the problem.

[David Toussaint _Communardo_]

do they have valid email adresses? Could you go to JIRA Admininstartion -> System -> Mail -> Send Email and try to send a mail to that Project role?

As your just in that section please do check the email queue and error queue, just in case...

[Tuan Vo]

Oh that would be a good experience.

Let me try these checking and let you know the result

[Tuan Vo]

Yes, they are all able to login, see the issue, edit, navigate it through workflows.

[Tuan Vo]

I am back.

I tried sending email to the project role from JIRA Admininstartion -> System -> Mail -> Send Email

It successes.

Then I tried the scenarios as original problem. It works.

Imagine!

Finally, thanks for your support, Ahmad and David.