New support requests are shared with Organization

[Matt Durham]

About a week ago, new support requests are all of the sudden being shared with the Organization rather than just our Help Desk techs.

Has anyone run into a similar issue? 

[Eelke van der Nat · Accepted solution]

Did you have checked the permissions in your help desk project?

If you want a specific team to work and see only a specific project you have to define project roles in the permission sheme of that project. Check also that your permission scheme isn't shared by other projects as well.

[Matt Durham]

It was the Organization Added option under Project Settings / Customer Notifications