PagerDuty Integration Not Triggering When Using Jira Form Fields

[Chris Yukubousky]

I am using the ProForma app to create a form in Jira, the form has 'linked' fields that are custom fields in my Jira install. I have a PagerDuty integration that is supposed to create a PagerDuty incident based on the webhook I have created in Jira.

If I try and trigger PagerDuty off of one of the form fields, it does not work. If I try and trigger it off of a field that is not part of the form, it works fine.

Is there some limitation I am not aware of? This is a clear issue with the form fields and the way the data is either stored or presented.

Anyone have any idea about this?

[Peter Preston]

Hi Chris 👋

This sounds like it might be an order of operations problem. 

ProForma internally can’t attach forms to the issue during the actual create time; it has to do it after the issue is created, so it actually goes through as an edit milliseconds afterwards. If you're updating a form, the same goes for linked fields.

A general workaround we suggest you add an intermediate transition after issue create or something that gives the system enough time to add the ProForma form/s and data to the issue and linked fields, and then try to add/use an Automation. This is also when you could post the webhook.

Let me know if this helps.