Hi @Adéla Václavská,
you can create a security level and insert only the respective group. After creating a ticket and choosing the respective security level, only the inserted group can see the issues. If you set the security levels for all the other groups/users wihout the respective group, they eventually only see the issues of their own security level.
How to set the security level is described here:
https://confluence.atlassian.com/adminjiraserver073/configuring-issue-level-security-861253265.html
Best regards
Dennis
Many thanks @Dennis S_, but this require a licence for all the group members. We wanted to manage this for portal users. To better understand we need this for head of departments to see only his/her departments´ issues. We were thinking about putting a required watcher (as a supervisor) for every issue - but that doesn´t show the issues for the watcher unless hes got the service desk licence.
I guess there is no such a way to this with only portal access.
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