Problems when setting project screen scheme up

[Amadeo Cuadrado]

Hi there!

 I wanna change the Screen Scheme of a project I've already created. Currently, "Default Issue Type Screen Scheme" is assigned to my project and an error page is shown relating to a null pointer exception when clicking the link. Does anyone have an idea about the reasons of this problem?

Thank you in advance.

[Moses Thomas]

@Amadeo CuadradoDon't go  via this link,  go to  Jira admin button  navigate  to  Screens under  screens  check  issue type screen  scheme if the defualt issue type screen  scheme is  there,  then make a copy,  associate it to  a project,  check  and see whether it works  or not , before  we  dig  into  logs.

[Amadeo Cuadrado]

Thank you for your fast responses.

I’ve tried what you said, but I'm still in problems. I've just taken the following steps:

• Access to the administration menu

• Go to issue menu (Incidencias in Spanish)

• Click the issue type screen schemes. In this option I see the Default Issue Type Screen Scheme:

I’ve just made a copy of the item as you asked me for just to check if that was possible and I succeeded. After that you’re asking me to associate the copy to my project, but the only way I know to do it is by using the problematic link in the configuration page of the project I’d like to set up. Is there any other way to perform this action?

Anyway, it doesn’t matter if I try to change the screen scheme of any other project with different screens schemes configured… does it rings a bell with you?

What I wish is configure the New Esquema de Screens Ágil for this project instead of the default one:

Thank you so much for your time and help!

[Moses Thomas]

@Amadeo Cuadradonow  i see please  send logs  when  you  click this link  that  gives you  error message.

[Amadeo Cuadrado]

@Moses Thomas, @Yogesh Mude

Hi! Here it is the logs extraction. If you need more information, please just tell me.

Thank you in advance!

2018-05-28 10:22:54,810 http-8080-8 ERROR [500ErrorPage.jsp] Exception caught in 500 page null
java.lang.NullPointerException
at com.atlassian.jira.issue.fields.screen.issuetype.DefaultProjectIssueTypeScreenSchemeHelper.getProjectsForFieldScreenSchemes(DefaultProjectIssueTypeScreenSchemeHelper.java:71)
at sun.reflect.GeneratedMethodAccessor2494.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.atlassian.multitenant.impl.MultiTenantComponentFactoryImpl$AbstractMultiTenantAwareInvocationHandler.invokeInternal(MultiTenantComponentFactoryImpl.java:181)
at com.atlassian.multitenant.impl.MultiTenantComponentFactoryImpl$MultiTenantAwareInvocationHandler.invoke(MultiTenantComponentFactoryImpl.java:211)
at $Proxy372.getProjectsForFieldScreenSchemes(Unknown Source)
at sun.reflect.GeneratedMethodAccessor2494.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.atlassian.plugin.osgi.hostcomponents.impl.DefaultComponentRegistrar$ContextClassLoaderSettingInvocationHandler.invoke(DefaultComponentRegistrar.java:129)
at $Proxy372.getProjectsForFieldScreenSchemes(Unknown Source)
at sun.reflect.GeneratedMethodAccessor2494.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:154)
at $Proxy372.getProjectsForFieldScreenSchemes(Unknown Source)
at com.atlassian.jira.projectconfig.contextproviders.ProjectScreensContextProvider.getScreenSchemes(ProjectScreensContextProvider.java:119)
at com.atlassian.jira.projectconfig.contextproviders.ProjectScreensContextProvider.getContextMap(ProjectScreensContextProvider.java:80)
at com.atlassian.jira.plugin.webfragment.CacheableContextProviderDecorator.initContextMap(CacheableContextProviderDecorator.java:70)
at com.atlassian.jira.plugin.webfragment.CacheableContextProviderDecorator.getContextMap(CacheableContextProviderDecorator.java:46)
at com.atlassian.plugin.web.descriptors.DefaultWebPanelModuleDescriptor$ContextAwareWebPanel.getHtml(DefaultWebPanelModuleDescriptor.java:141)
at com.atlassian.jira.projectconfig.tab.WebPanelTab.getTab(WebPanelTab.java:75)
at com.atlassian.jira.projectconfig.servlet.PanelServlet.outputTab(PanelServlet.java:163)
at com.atlassian.jira.projectconfig.servlet.PanelServlet.doGet(PanelServlet.java:136)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at com.atlassian.plugin.servlet.DelegatingPluginServlet.service(DelegatingPluginServlet.java:42)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at com.atlassian.plugin.servlet.ServletModuleContainerServlet.service(ServletModuleContainerServlet.java:52)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:44)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:25)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.executeRequest(AccessLogFilter.java:103)
at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.doFilter(AccessLogFilter.java:87)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.jira.security.xsrf.XsrfTokenAdditionRequestFilter.doFilter(XsrfTokenAdditionRequestFilter.java:54)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.opensymphony.sitemesh.webapp.SiteMeshFilter.obtainContent(SiteMeshFilter.java:129)
at com.opensymphony.sitemesh.webapp.SiteMeshFilter.doFilter(SiteMeshFilter.java:77)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:211)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:98)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:150)
at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:70)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:71)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:108)
at com.atlassian.jira.web.filters.JIRAProfilingFilter.doFilter(JIRAProfilingFilter.java:19)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:71)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:81)
at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:51)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
at com.sysbliss.jira.plugins.workflow.servlet.JWDSendRedirectFilter.doFilter(JWDSendRedirectFilter.java:25)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33)
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:41)
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
at com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:49)
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.jira.web.monitor.ActiveRequestsFilter$PassToChainFilterFunc.doFilter(ActiveRequestsFilter.java:346)
at com.atlassian.jira.web.monitor.ActiveRequestsFilter$DebugLogFilterFunc.doFilter(ActiveRequestsFilter.java:463)
at com.atlassian.jira.web.monitor.ActiveRequestsFilter.doFilter(ActiveRequestsFilter.java:173)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:75)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.multitenant.servlet.MultiTenantServletFilter.doFilter(MultiTenantServletFilter.java:91)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:852)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
at java.lang.Thread.run(Thread.java:619)

[Moses Thomas]

@Amadeo CuadradoThis likely the reason that the default issue type  with you  have set for the default issue type scheme is missing/deleted.

Please go to the default issue type scheme  and manually change default issue type and save it and see whether it works!  if not  then please follow  this documentation below and try  to  fix it.

https://confluence.atlassian.com/jirakb/nullpointerexception-when-creating-issue-editing-issue-move-issue-accessing-the-screen-tab-from-the-project-296097082.html

Best !

[Amadeo Cuadrado]

Mmmmm... I tried, but still in problems. Anyways I'd like to ask you one more time.

I understood that I should edit the “Default Issue Type Scheme” and check if there was any “Default Issue Type” configured, so I went to Issues > Issue Type…

Then I selected the “Issue Type Scheme” tab and clicked on Edit link:

 

That took me to this page where we can see than the Default Issue Type Scheme is associated to two projects (OficinaCalidad and iJimena) and the Default Issue Type is set up to Bug:

 

As I understood about your comment, maybe there was not option selected in that combo, isn’t it? This doesn’t happened with this Issue Type Scheme but I checked others and some of them has no Default Issue Type configured, but it seems to be quite usual, should I be worried because of that? (Ninguno = None)

  

I must say that both projects associated to the Default Issue Type Scheme (OficinaCalidad and iJimena) are not actually in use. In fact we have another problem whit that, because OficinaCalidad was created just to test something and when we tried to delete it, we had another unhandled error. The project is not been listing on the Projects menu anymore, but you can access by URL and a null pointer exception is thrown again. Log:

java.lang.NullPointerException

        at com.atlassian.jira.projectconfig.contextproviders.ScreensSummaryPanelContextProvider$SimpleIssueTypeScreenScheme.<init>(ScreensSummaryPanelContextProvider.java:217)

        at com.atlassian.jira.projectconfig.contextproviders.ScreensSummaryPanelContextProvider.getContextMap(ScreensSummaryPanelContextProvider.java:59)

        at com.atlassian.jira.plugin.webfragment.CacheableContextProviderDecorator.initContextMap(CacheableContextProviderDecorator.java:70)

        at com.atlassian.jira.plugin.webfragment.CacheableContextProviderDecorator.getContextMap(CacheableContextProviderDecorator.java:46)

        at com.atlassian.plugin.web.model.AbstractWebItem.getContextMap(AbstractWebItem.java:30)

        at com.atlassian.plugin.web.model.DefaultWebLabel.getDisplayableLabel(DefaultWebLabel.java:55)

        at com.atlassian.jira.projectconfig.contextproviders.SummaryContextProvider.getPanelFromDescriptor(SummaryContextProvider.java:129)

        at com.atlassian.jira.projectconfig.contextproviders.SummaryContextProvider.getPanels(SummaryContextProvider.java:114)

        at com.atlassian.jira.projectconfig.contextproviders.SummaryContextProvider.getContextMap(SummaryContextProvider.java:92)

        at com.atlassian.jira.plugin.webfragment.CacheableContextProviderDecorator.initContextMap(CacheableContextProviderDecorator.java:70)

        at com.atlassian.jira.plugin.webfragment.CacheableContextProviderDecorator.getContextMap(CacheableContextProviderDecorator.java:46)

        at com.atlassian.plugin.web.descriptors.DefaultWebPanelModuleDescriptor$ContextAwareWebPanel.getHtml(DefaultWebPanelModuleDescriptor.java:141)

        at com.atlassian.jira.projectconfig.tab.WebPanelTab.getTab(WebPanelTab.java:75)

        at com.atlassian.jira.projectconfig.servlet.PanelServlet.outputTab(PanelServlet.java:163)

        at com.atlassian.jira.projectconfig.servlet.PanelServlet.doGet(PanelServlet.java:136)

        at javax.servlet.http.HttpServlet.service(HttpServlet.java:617)

        at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)

        at com.atlassian.plugin.servlet.DelegatingPluginServlet.service(DelegatingPluginServlet.java:42)

        at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)

        at com.atlassian.plugin.servlet.ServletModuleContainerServlet.service(ServletModuleContainerServlet.java:52)

        at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

        at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74)

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

        at com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:44)

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)

        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)

        at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:25)

        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)

        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)

        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)

        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

        at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.executeRequest(AccessLogFilter.java:103)

        at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.doFilter(AccessLogFilter.java:87)

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

        at com.atlassian.jira.security.xsrf.XsrfTokenAdditionRequestFilter.doFilter(XsrfTokenAdditionRequestFilter.java:54)

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

        at com.opensymphony.sitemesh.webapp.SiteMeshFilter.obtainContent(SiteMeshFilter.java:129)

        at com.opensymphony.sitemesh.webapp.SiteMeshFilter.doFilter(SiteMeshFilter.java:77)

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)

        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)

        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

        at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:211)

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

        at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:98)

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

        at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:150)

        at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:70)

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)

        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)

        at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:71)

        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)

        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)

        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)

        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

        at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:108)

        at com.atlassian.jira.web.filters.JIRAProfilingFilter.doFilter(JIRAProfilingFilter.java:19)

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

        at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:71)

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

        at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

        at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:81)

        at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:51)

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)

        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)

        at com.sysbliss.jira.plugins.workflow.servlet.JWDSendRedirectFilter.doFilter(JWDSendRedirectFilter.java:25)

        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)

        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)

        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)

        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

        at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74)

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

        at com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33)

        at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

        at com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:41)

        at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)

        at com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:49)

        at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

        at com.atlassian.jira.web.monitor.ActiveRequestsFilter$PassToChainFilterFunc.doFilter(ActiveRequestsFilter.java:346)

        at com.atlassian.jira.web.monitor.ActiveRequestsFilter$DebugLogFilterFunc.doFilter(ActiveRequestsFilter.java:463)

        at com.atlassian.jira.web.monitor.ActiveRequestsFilter.doFilter(ActiveRequestsFilter.java:173)

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

        at com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:75)

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

        at com.atlassian.multitenant.servlet.MultiTenantServletFilter.doFilter(MultiTenantServletFilter.java:91)

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

        at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74)

        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)

        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)

        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)

        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)

        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)

        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)

        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:852)

        at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)

        at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)

        at java.lang.Thread.run(Thread.java:619)

I suppose than both problems are related and if we can fix the first one, maybe the other can be solved as well…

[Moses Thomas]

@Amadeo CuadradoThese issue types which you set as default do you  have them  in you  Jira instance? if  yes  then you  need to  follow documentation  which  i have already  send to you.

[Amadeo Cuadrado]

@Moses Thomas 

I only have Bug, Ninguna is not listed because I suppose it's a default Jira value (in spanish because of the region configuration)… you know, if you don’t choose any option, Ninguna could be displayed just because something must be displayed by the system.

Should I change than value for another type? Sorry for asking any little question (in fact, I sound very stupid to myself), but we inherited this jira instance from a previous working group (which there is no possibility to ask for help) and it’s customized, so I don’t know if it could be dangerous changing this configuration...

[Moses Thomas]

@Amadeo Cuadrado

Once again check issue types   list them for me.

In default issue type  scheme  set the default issue type to  subtask can you  do  this from the combo ?   

then  try again to  go  via that link that  you  get  error

Best

[Amadeo Cuadrado]

@Moses Thomas

Sure. Attached image shows you which Issues Types are used for each Issues Type Schemes. The left column contains every issue types defined in this jira instance. As you can notice:

• "Ninguno" is not in the list.
• Default cells are shown to identify default task of the Scheme: only three of the Schemes have default issue type defined.
• “Esquema de Tipo de Incidencias Scrum de GreenHopper” Scheme is not associated to any Project.

[Moses Thomas]

@Amadeo CuadradoInteresting  so  what happens when  go to  default issue type  scheme  set the default issue type to  subtask  or  another ?

[Amadeo Cuadrado]

@Moses Thomas

I've just tried and it's set correctly. Then I try to access to any project and I click in the problematic link, but the NullPointer is thrown again

[Moses Thomas]

@Amadeo CuadradoSo  this could be a Bug in your Jira  instace please create  a  support request to  atlassian  support  with  support zip  file by going as Admin to  system >support tools > create support zip

create request  here  https://support.atlassian.com/contact/#/

Good luck.

[Amadeo Cuadrado]

@Moses Thomas

Thank you so much Moses, I'll also try to perform a reindex action when the service can be stopped for some hours.

Thank you for your time and support!

[Moses Thomas]

@Amadeo CuadradoYou  are  welcome!  re-indexing could  possibly  help should have mentioned!.

Best!

[Amadeo Cuadrado]

@Moses Thomas

Yeah! We got it! Finally the problem was on the reindexing process. We run it but it knocked down the server in a first attempt because of an outOfMemory error… and in addition, we were not able to find issues by queries… Then we increased the memory for Jira and the reindexation worked so we could delete the problematic project, set a new Screen Scheme and find the issues again.

One more time, thank you for your patience!

[Moses Thomas]

@Amadeo CuadradoI am happy that finally  issue is resolved :) Vote!/accept solution i am sure if any  one will  come across this issue,  they should be able to use solution :)

Best!

[Moses Thomas]

@Amadeo CuadradoPlease add screen  shots  and  links so  that  we can  help  resolve your issue.

Best!

[Amadeo Cuadrado]

@Moses Thomas & @Yogesh Mude

Sorry, it's mi very first time and didn't know I could attach images.

 This is the point:

 It's at the bottom of the administration project page.

 Thanks!

[Yogesh Mude]

HI @Amadeo Cuadrado,

As u mentioned you only have created this project and the default Issue type screen scheme has been associated with this project so now you wanna change the issue type scheme so just click on the Default issue type Screen scheme and it will redirect you to a new page and select the screen scheme  that you want to apply.

If the same error will persist again then refresh and try or else see the log file where you will get the exact reason behind this error.

[Amadeo Cuadrado]

Yeah, the exception is thrown just in this point, so I can't reach the page in which I should change the scheme, that's the problem. I've asked for the log to the System group, but I guess it'll be hard to understand it.

If just anyone had gone through the same problem before and could tell me what to do to resolve it, it'd be perfect, but I'll include the log information when I get it, just in case...

[Yogesh Mude]

hI @Amadeo Cuadrado,

Could you please let us know which link you have been clicked hence you are getting Null pointer exception.