Project managing sidebar not showing SLA and some other options

[Diego Wilson]

Greetings:

I have a service project in Jira 8.1 and Service Desk 4.1 , but I can't see the SLA menu, edit the Request Type (as describe in the manual , also the screen is diferent) and others option from the project management sidebar like the documentation says;

1.- This is the documentation picture

2.- This is my project.

                                           

Before this I used Jira 7.2 and Service Desk 3.2 and never had this problem. Also I have all the permissions as admin.

I hope to be clear.

Thanks.

[Diego Wilson]

Hi , anyone have the same issue. The only thing that's try it's reinstall everything

[Brant Schroeder]

It is most likely a permission issue.  Make sure you have a license for Jira Service Desk associated with your account.  You may also need to add yourself as an agent on that project to get all of the service desk functionality.

[Diego Wilson]

Hi Brant:

Thanks for answer, i have all the permissions and my user is a agent for the project but it didint work.

[Brant Schroeder]

Can you send me a screenshot of the user roles section of the project.

[Diego Wilson]

Here is.

[Diego Wilson]

Hi , Any idea? I installed the same version of jira in another pc and I can see SLA and edit the request , having the same permissions as I showed before.