3 date fields, added in a request type, are not shown in request form

[IT Web accounts]

We have 3 date fields - custom fields, mapped to a project, added in a request type.

but, in request form it is not showing. Please guide us.

[IT Web accounts]

It is a different issue

I have 3 custom fields. All these 3 are date fields, mapped to 2 screens. One is a default screen, other one is tab which is used in a transition

In tha tab screen, it is showing. where as in the create issue issue screen, which is the screen where the user is submitting the request... these 3 fields are not shown for data entry.

I checked with other date fields with same scenario. Those are working fine.

[Alexey Matveev]

Kindly make sure, that the fields are present on the view screen for the required issue type.

You can find more information here:

https://confluence.atlassian.com/adminjiraserver071/associating-a-screen-with-an-issue-operation-802592588.html

[IT Web accounts]

In create screen itself, these fields are not visible. All 3 fields are Date type.  

during a transition, we are showing a screen, there it is showing

[Alexey Matveev]

I see. It is not possible. Kindly read the following thread

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Display-Custom-Fields-on-Service-Desk-Customer-Portal/qaq-p/658404